If I were to ask you which car manufacturers make the most dependable cars, which companies come to mind? For me I have always thought that Toyota was one of the most dependable cars manufacturers and a leader in quality manufacturing. They dedicated themselves to a strategy of making dependable cars before most other car companies saw the value in this. Because of this first mover advantage, Toyota holds a position in consumers minds that other car companies are having to struggle to reach. Their first mover advantage also allows them to keep developing quality cars and be a bit ahead of the development curve.
Toyota also has an added advantage according to the VRIO model. Looking at the table below and using Quality as the resource I would say that it is Valuable, relatively Rare in the car manufacturing business, Costly to Imitate, and Exploited by Toyota. So long as Toyota keeps improving their car manufacturing process and making dependable cars they will have a sustained competitive advantage and their economic performance with be above average.
Is The Resource or capability…
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Valuable?
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Rare?
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Costly to Imitate?
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Exploited by the Organization?
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Competitive implications
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Economic
performance
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No
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--
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--
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Competitive
disadvantage
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Below
normal
|
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Yes
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No
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--
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Competitive parity
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|
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Yes
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Yes
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No
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Temporary
competitive advantage
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Above normal
|
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Yes
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Yes
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Yes
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Yes/No
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Sustained
competitive advantage
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Above normal
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